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One Stop Fire Products Privacy Statement

Privacy Statement

One Stop Fire Products Inc. acknowledges the individual's right to privacy and is committed to protecting the confidentiality of its customer's personal information.

One Stop Fire Products Inc. collects personal information as is necessary to provide the services requested and/or required by its customers/contacts. Depending on the nature of the individual's relationship with the business, such information may include the following: home/shipping addresses, phone number(s), fax number(s), e-mail address(es), credit card & credit information, and anecdotal details provided by the customer or gleaned from other sources. The purposes for this collection is to provide the appropriate level of service for the customer, to meet legal requirements for business record keeping, and to protect the well-being of One Stop Fire Products Inc.

One Stop Fire Products Inc. does not lend, rent or sell its customer/contact list to any organization or individual. In certain situations, selected information may be provided to third party organizations but only for the purpose of serving the customer's needs. Such situations could include the processing of payments, the registering of product warranties, shipping of goods, addressing requests for repairs, troubleshooting, service or for the providing of general information.

Credit Card Information

One Stop Fire Products Inc. contracts the credit card processing services of Elavon Inc. using their "Converge" platform. Any credit card transactions are handled by them either directly in an online transaction or through our office with manual submission.

We encourage our customers to use the online credit card payment option whenever possible. When this is done, your credit card information is handled directly by Elavon and your card details never enter our office. A security positive.

In the case of non-online transactions, an employee of One Stop Fire Products Inc. will manually handle your credit card information. In such cases, the information will be used for the purposes of that transaction only -- subsequent transactions will require separate authorizations unless otherwise arranged. For processing, the employee will transmit the information to the Converge platform by telephone, fax or secure internet connection. At no time will your credit card information be transferred to electronic storage form by One Stop Fire Products Inc. — but will become part of the physical (non-electronic) transaction record. Rest assured that the security of your credit card information is of the highest importance.

We strongly advise that if you wish to provide your credit card information to our office, please phone it in. Email is not a secure method for this action.

One Stop Fire Products Inc.
Markham, Ontario
L3P 7H9
Tel: (905) 946-1033